Sage Service Request System

Information on the use of the Sage Service system

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Open a Service Ticket here: https://sage-service.teamdynamix.com/TDClient/1...

Articles (12)

How do I Add a Service to "My Favorites"?

Information on how to add a service to "My Favorites".

How do I Attach an Email (or other Document) to a Ticket?

Instructions on how to attach an email or document to a ticket.

How do I Browse the Service Catalog?

Information on navigating the Sage Service Service Catalog.

How do I Check the Status of a Ticket

Instructions on how to check the status of a ticket.

How do I Search for a Service or Knowledge Base Article?

Information on how to search for a specific service or knowledge base article.

How do I Submit a Service Request?

Open a ticket via browsing the Service Catalog or via the search tool.

How do I Submit a Ticket via the Service Catalog?

Select the service you wish to request, and click the "Request Service" button. Complete the form and click Request.

How do I Update or Cancel my Submitted Service Catalog Ticket?

Update an existing ticket by opening the ticket and clicking Withdraw or Update.

How do I Use the Knowledge Base to find "Self-Help" Solutions?

Information on using the Knowledge Base.

How do I View my Submitted Tickets in the Service Catalog?

Information on how to find your open tickets from within the Service Catalog.

How do I Write and Submit Knowledge Base Articles?

Information on how to write a knowledge base article and the standard format to follow.

What can I See in My Work / My Assignments?

Assignments and tasks that appear in My Assignments are not yet complete and are available to move into My Work.